Return & Refund Policy

At Bridal Jewellery, customer satisfaction is important to us. We strive to provide high-quality jewellery and a pleasant shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Period

We offer a 7-day return policy from the date of delivery for eligible items. To qualify for a return, you must contact us within 7 days of receiving your order.

2. Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and unworn.
• Be in its original condition and packaging.
• Include all tags, accessories, and accompanying materials.
• Be accompanied by proof of purchase or order confirmation.

3. Non-Returnable Items

The following items are not eligible for return:

• Earrings and other hygiene-sensitive products once opened.
• Customized or personalized jewellery.
• Clearance, sale, or discounted items unless received damaged or defective.
• Items showing signs of wear, damage, or alteration after delivery.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review the issue and provide a replacement or refund where applicable.

5. Return Process

To initiate a return, please contact our support team at:

Email: [email protected]

Once your request is approved, we will provide instructions for returning the item. Items returned without prior authorization may not be accepted.

6. Return Shipping Costs

Our Error

If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.

Customer-Initiated Returns

If the return is due to a change of mind or an ordering mistake, return shipping costs may be the responsibility of the customer.

7. Refund Process

Once we receive and inspect the returned item:

• We will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method used during checkout.
• Refund processing times may vary depending on your bank or payment provider.

Refund Timeline

Most refunds are completed within 5–10 business days after approval.

8. Exchanges

If you would like a different item, style, or design, we recommend requesting a return (if eligible) and placing a new order for the desired product.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: Bridal Jewellery

Email: [email protected]

Phone: +91 9739059552

Address: 1-30(A-2), Divine Grace, Via Haleyangadi

We are committed to resolving any concerns and ensuring a positive shopping experience.